I finally decided to cancel my aol account. I've had it for 12 years but it has been mostly stagnant for the last 5 or so since I've had broadband. I guess I kept it in case I needed a dial-up situation while traveling but with WiFi in a bazillion Starbucks worldwide, I figure, what the hell.
It takes me about a week to get on the phone with a hold time less than two hours. Finally, today I get through and go through the same old b.s. of press 1 for english...press 2 if you are an existing member...tell them my security answer and finally a phone rings.
Customer service tells me that they need to transfer me to another number. Turns out the number they transfer me to is the same one that I just called. [are you kidding me?]
I get Shamir on the line and he has the audacity to ask me the same questions the robot just asked me 5 minutes ago. All I want to do is CanceL!! Then he tricks me and says I see you switched to 'Verizon'...to which I say, 'No, Optonline', realizing that he would never have that info on file and he says 'thanks for sharing that info'.
Okay, I'm done already--just cancel the f'ing account--but no--he starts to tell me that i don't have adware/spyware protection on Optonline and I could download it from AOL, keyword Adware.
BUT I JUST WANT TO CANCEL!! I have a MAC! I don't care about ADWARE!
So then, I ask if I lose my AIM id as well and he gets really accusatory and says:
"I thought you said you didn't use AOL"
"Yes, that's right. I use iCHAT" and he keeps interupting me and eventually throws the phone at the desk or on the floor. Eventually picks it up and doesn't say a word.
I can hear the same chatter in the background, but the guy is no longer speaking. I say 'hello' multiple times and no answer. So I hang up.
How much do you want to bet that my account doesn't get cancelled on Nov. 20?
Why can't customer service actually do just that? Serve Customers!???
And
What's with all the robots??? Arrgh!